At Racks.com.pk, we strive to deliver top-notch racking systems and storage solutions that meet the diverse needs of our customers. To ensure seamless service, we request our clients to carefully review the following requirement policy:
1. Specification Details
- Clients must provide detailed specifications, including dimensions, load capacity, material preferences, and the type of racking system required (e.g., pallet racks, boltless shelving, etc.).
- If custom designs are required, clear diagrams or sketches must be submitted for precision manufacturing.
2. Site Inspection and Assessment
- For large-scale installations, we recommend a site inspection to assess the available space, weight requirements, and specific operational needs.
- Clients may be required to facilitate site access for our team to ensure accurate recommendations.
3. Order Confirmation
- Orders are confirmed only after reviewing the client’s specifications and mutual agreement on pricing, delivery timelines, and payment terms.
- A 50% advance payment is required for all custom orders.
4. Delivery and Installation
- Delivery timelines will be communicated at the time of order confirmation and depend on the project size and customization level.
- For installations, clients must ensure the site is ready and accessible for our team to carry out the setup efficiently.
5. Revisions and Modifications
- Any revisions to an ongoing order must be communicated promptly. Additional charges may apply based on the nature of the changes.
6. Warranty and After-Sales Support
- All racking systems come with a standard warranty, as specified during the order process. Warranty covers manufacturing defects but excludes damage due to misuse or improper installation by third parties.
- Post-installation support is available for maintenance or repairs upon request.
7. Cancellations and Refunds
- Cancellations after order confirmation are subject to a cancellation fee. Custom orders are non-refundable once production begins.
8. Compliance and Safety
- Clients are responsible for ensuring that their racking system usage complies with local safety standards and regulations.
- Racks.com.pk reserves the right to decline projects that do not adhere to safety protocols.
9. Communication
- All communication related to orders, delivery, or queries must be routed through the official channels listed on our website
By adhering to this requirement policy, we aim to provide efficient, high-quality services while ensuring mutual satisfaction. For further inquiries, feel free to contact us through our website.